What are examples of other companies that are good examples with strong customer service, organizational culture and business models? I often wonder what the people in Troy, Michigan thought when they first heard about WalMart.
Sam figured out that knowledge in distribution, price points, and that little human touch would revolutionize retail. Dell Computer is another example–computers are a really bad industry right now, but Dell manages to offer low prices, and offers great customer service and personalization. Nucor steel has been successful in the steel industry. JetBlue aspires to model the successes of these companies.
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