Quality Customer Service Rocks!
There’s nothing more I love than a company with great — I mean super — customer service. It’s a great feeling knowing that you can depend on a company to go above and beyond what’s expected to help you out with your needs and to do it as fast as possible.
A company with great customer service is one that is going to retain clients and grow beyond belief. Companies that skimp on excellent customer service are going to suffer – it’s not rocket science.
Is it just me, or are there a ton of companies out there with horrific customer service? Just today I visited the post office and I experienced some horrible customer service. The workers seemed to be taking their sweet time, chatting, and simply doing more relaxing than tending to the customers.
How can any company expect to grow and survive when they aren’t taking care of their clients as best as they can? Just won’t happen.
As young entrepreneurs we need to do everything in our powers to provide insanely excellent customer service. Many of us are just starting out and we don’t have ton of experience providing superb service to customers, so it’s important to take the time to plan out how to go the extra yard for our clients.
When I think of great customer service, I think of companies such as (mt) Media Temple hosting. Whenever I have an issue – no matter how big or small it is – they are always there for me.
24/7/365, Media Temple is there for me when I need them – period. They’ve spent countless hours troubleshooting problems, making recommendations, and even brainstorming with me on various server/programming issues.
Furthermore, they aren’t scared to admit when they make a mistake. If something goes wrong on their end and interrupts my service, they quickly address the issue and even offer generous credits to your account.
So when it comes to customer service, make sure that you are proving quality service. People won’t forget you when you help them out, especially if they know that they can depend on you no matter what.
Customer service, just like anything else for your business, is an investment — an investment that can determine the life or death of your business. If you want to stay alive, then keep a smile on your customers’ faces.
Here are some little things that go a long way in great customer service:
- Reply to emails right away or as soon as possible.
- Send thank you cards to customers.
- Send holiday cards/gifts to customers – let them know you appreciate them.
- Allow your customers to be able to call you when they need to hear an actual voice, not just email.
- Help your customers with other, non-related, issues whenever you can.
- Smile. Let your customers know that you’re happy.
What do you do to stay on top of quality customer service? Add to my list 
3 Comments
Carolina
December 26th, 2006 at 7:52 pm
Quality customer service does ROCK, it’s just too bad so many big companies take it for granted, But their blindness to it, gives an opportunity to young companies, who can use this to their advantage to cut out some of that stiff competition by providing superb service.
David Askaripour
December 26th, 2006 at 8:48 pm
Thanks for the comment, C. Yup, you’re exactly right: us young entrepreneurs can capitalize on poor customer service by providing outstanding service
Glenn (Customer Service Experience) Ross
December 26th, 2006 at 11:35 pm
You should also actively seek feedback from your customers. How well did you meet their needs? Do they understand how to use & care for your products? Would they recommend you to anyone else? If not, why not?
Regards,
Glenn
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